Delivery Information:
Delivery charges are as follows:
Klang Valley Central Area: RM15
Other Areas: RM30
Delivery Coverage Area: https://www.boddelivery.com/pages/delivery-area
FREE Shipping for all order(s) above RM200
Orders preparation & courier/delivery duration:
For Klang Valley: 5 - 7 workings days
For Outstation: 7 - 10 working days
(Working days did not include Saturday, Sunday & public holidays)
Our delivery service - (Monday to Friday) , Saturday to Sunday orders will be delivered on next Monday onwards.
The delivery schedule does not apply to the Sunday gazette Public Holidays.
During festive seasons whereby delivery commitments are at their peak, you will be advised the next best delivery time.
All orders must be placed before 11.59pm local time to ensure that you receive your product within the specified delivery period.
We use a secured and trusted cold clain service (DD Express) in order to ensure that your order is delivered in good condition and on time.
Our delivery partner (DD Express) will make three (3) attempts to deliver your order. Due to the heat sensitivity of our products, orders will be shipped with cold packs & foam box to protect these products from the heat. Therefore kindly ensure the receiver is available to receive the gift during the first attempt to keep the product in good condition.
DELIVERY POLICY
1. Customers are responsible for the information provided when placing an order. As such, we will not be held responsible for any mistakes or delays in delivery due to any incorrect information provided (e.g. incomplete address, incorrect contact number, or any other incorrect details provided).
2. Customers are also required to ensure that on the delivery date, the receiver’s mobile number is reachable. This is because the driver may need to contact and confirm the receiver’s presence at the delivery address before they proceed with delivery or ask for guidance if the driver is not able to locate the delivery address provided. In such cases, if the receiver’s contact number is not reachable or no one is present at the delivery address to receive the goods, we or our delivering partner will not be held responsible for any delays due to such reasons.
3. Although we always try our best to ensure punctual delivery for our customers, B.O.D cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service that we use or anything else outside of B.O.D control (e.g. traffic or weather conditions).
4. Our delivery partner’s coverage area can change from time to time without prior notice. If you have placed an order and the delivery address is out of our delivery partner’s delivery coverage area, we will promptly contact you to cancel your order and offer a full refund. (Kindly contact our customer service for further information).
RETURN & REFUND POLICY
1. We do not provide any refund and/or accept any return of our product unless it was incorrectly delivered or its packaging was damaged during transportation.
2. B.O.D will not be held accountable for any products that have been acknowledged upon delivery. Therefore, we strongly urge customers to check the condition of their ordered goods before signing for acknowledgement.
3. Due to safety and hygiene reasons, all goods sold and received by customers are not returnable or refundable, even if it is not opened.
CANCELLATION POLICY
Orders cannot be canceled once they have been successfully submitted with payment duly authorized. As such, please ensure that you have checked all order details prior to submitting your order for processing.